General FAQs
Quick expert answers to common inquiries
Is your company officially licensed by the Civil Defense?
Yes, Innovation Era (IESS) is fully licensed and approved by the Saudi Civil Defense to design, install, test, and maintain fire safety systems and issue official compliance certificates.
How is the fire Annual Maintenance Contract (AMC) registered?
After performing a safety inspection at your venue, we generate the mandatory AMC and register it on the Civil Defense Salama portal within 24 hours, facilitating instant business license renewals.
Which cities do you cover in Saudi Arabia?
Our head office is in Riyadh, and we provide safety services across Riyadh, Jeddah, Dammam, and the Eastern Province, as well as handling major projects in all other KSA regions.
Do the CCTV cameras you install meet official police regulations?
Yes, all CCTV installations and IP security cameras we supply meet the rigorous guidelines issued by the Saudi Police, Municipalities, and SAMA regarding video resolution and storage retention.
Have another question?
Our engineers are ready to answer your technical safety questions via call or WhatsApp.